THE MISSION BALLROOM FAQ
|YOUR AGE||SHOW IS ALL AGES||16+||18+||21+|
|0-10||YES - with parent/legal guardian||YES - with parent/legal guardian||NO||NO|
|11-15||YES||YES - with ticketed adult||NO||NO|
We sell accessible seating via axs.com and at the Box Office, which is open on event days 1 hour prior to doors and Monday - Saturday from 10am-6pm.
These seats are available to any party that has someone requiring accessible seating, and the ticket limit for these seats is the same as the limit set for the general public.
Please let our security/event staff know if you need assistance or help finding your seats.
The majority of our tickets are delivered via AXS Mobile. Please be sure to download the AXS app using the email address associated with your purchase.
Still can’t find your tickets? Please reach out to your point of purchase.
Yes, the Mission Ballroom Box Office opens 1 hour prior to doors on show days and Monday – Saturday from 10am to 6pm.
Tickets for the Mission Ballroom may also be purchased at the Ogden Theatre on Saturdays from 10am – 4pm.
Tickets bought in person only incur a $2.50 fee per ticket.
Your Quick Pass allows you to bypass the General Admission entry line upon arrival to the venue. Simply ask our Guest Services team to be directed to the dedicated Quick Pass entrance!
*Note: Quick Pass requires a separate event ticket for entry.
Quick Pass is NOT early entry and does NOT compete with artist-driven VIP programs. It is just first entry when doors open to the public, and allows purchasers to enter immediately if there is a large line to get in.
Please visit our directions page for detailed directions and a map.
We strongly recommend rideshare or using the lightrail:
- Catch your ride after the show in the rideshare lot located at the corner of 39th & Wynkoop.
- Mission Ballroom is located just blocks from the Lightrail Station at 38th & Blake. The A Line schedule can be viewed here.
For those that need to drive:
- North Wynkoop offers paid parking on site as detailed on our directions page. Please note these lots are not overnight parking, so you will need to grab your car after the show to avoid tickets and/or towing.
- We offer first come, first served parking that can be purchased as an add on to your ticket online at axs.com.
- Any spots that are not sold online will be available for purchase at the venue with the lot attendant.
- Overnight parking is not permitted.
The Mission Ballroom is configured to hold general admission or partially reserved seating, depending on the event. There is limited reserved seating available for each show on the East Reserved and West Reserved Balconies. You can confirm the floor plan for your event after clicking on the Buy Tickets link for your event.
A current, government issued ID (e.g. driver's license, passport, military ID)
A copy of your birth certificate, driver's permit, combined with a photo ID (e.g. school ID, gym membership)
Cash and card are both acceptable at the box office.
Venue concessions are cashless. If you need assistance with a cashless purchase, please see guest services.
We cannot verify the authenticity of any other third-party vendors.
With any concerns/changes, always contact your original point of purchase.
Service animals are allowed. We do not allow pets.
Credit card purchases through AXS.com or our venue box offices will be automatically refunded. Please allow 30 business days for the refund to hit your account.
For tickets purchased using cash at our box office, refunds are available at point of purchase.
Your tickets will be valid for the rescheduled date.
If you are unable to attend the rescheduled date, contact your point of purchase.
Events listed on the website are confirmed, announced, and have an on-sale date.
Some events are private, and therefore not available to the public.
When in doubt, check the artist’s website or contact us.
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Only official artist representatives can grant backstage access to meet the band.
If a meet and greet opportunity is available for purchase, this option will be noted as such on the event’s purchase page.
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